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Business Central Sales and CRM Malaysia
Sales quotes, order management, pricing structures and built-in CRM features are included in Essentials and Premium Business Central user subscriptions. Crest sizes sales representative and inside sales licences for Malaysian commercial teams.
- Malaysia
- Sales and CRM
- Crest Business Solutions
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Business Central Capability Guide (PDF)
Download the official Microsoft Dynamics 365 Business Central capability guide - product overview, Copilot, finance, supply chain, manufacturing, sales, projects and more.
Sales and CRM
Sales module subscription scope
Sales quotes, order management, pricing structures and built-in CRM features are included in Essentials and Premium Business Central user subscriptions. Crest sizes sales representative and inside sales licences for Malaysian commercial teams.
- Sales and CRM included in Essentials user licences
- Quotes, blanket orders and partial shipment workflows
- Campaign and opportunity management without extra SKU
- Copilot sales line suggestions on eligible plans
- Optional Dynamics 365 Sales - separate licence family
- Team Member for sales managers who only approve discounts
Module licensing guide
What this module covers for Malaysian buyers
Order management licensing
Users who create sales quotes, orders, invoices and return orders need Essentials or Premium subscriptions. Pricing worksheets, discount agreements and alternate ship-to addresses are part of the standard sales footprint. Crest counts active sellers separately from CRM administrators.
- Blanket orders with release schedules
- Flexible price and line discount structures
- Sales return orders linked to credit memos
- Partial ship and combined invoice scenarios
CRM and campaigns
Contact segmentation, interaction logging, campaigns and opportunities are built into Business Central without a separate CRM SKU. Larger teams may later add Dynamics 365 Sales licences - a different product family Crest can quote alongside Business Central.
- Contact profiles with interaction history
- Campaign pricing by segment and period
- Opportunity pipeline by sales stage
- Email logging with Exchange Server integration
Copilot for sales documents
Copilot can suggest sales lines from natural language or uploaded files on quotes, orders and invoices where Copilot is enabled for your user subscription. Crest confirms Copilot eligibility when quoting inside sales and telesales teams.
- Describe products in plain language for line suggestions
- Upload customer request files for line matching
- Review suggestions before posting documents
- Same Copilot entitlement rules as other BC modules
Related pages
More Business Central pages
FAQ
Business Central Sales Malaysia - common questions
Is CRM a separate Business Central licence?
Built-in CRM features are included with Essentials and Premium users. Dynamics 365 Sales is a separate subscription for advanced CRM. Crest quotes each product family independently.
How many sales users do we need to buy?
Licence every user who creates or edits sales documents. Managers who only approve may use Team Member. Crest reviews your sales org chart before ordering.
Does Crest licence Shopify and sales together?
Yes. Crest quotes Business Central users for order processing plus advises on connector requirements for Shopify stores on the same enquiry.
Need Business Central licensing in Malaysia?
Tell Crest Business Solutions your user count and modules - we will recommend the right subscription SKUs.