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AI for Business Central is moving from chat helpers to agents that act inside ERP. Malaysian buyers evaluating Copilot and Sales Order Agent licensing need a clear view of what sits in base Business Central versus Microsoft 365 Copilot add-ons - Crest helps you quote both.
AI and Copilot
AI for Business Central is moving from chat helpers to agents that act inside ERP. Malaysian buyers evaluating Copilot and Sales Order Agent licensing need a clear view of what sits in base Business Central versus Microsoft 365 Copilot add-ons - Crest helps you quote both.
Guide
Copilot in Business Central helps users chat with ERP data, generate text and autofill fields - reducing keying errors and speeding everyday finance and sales work.
Sales Order Agents can manage client communication and process sales orders into Business Central - shortening order-to-cash cycles when configured and governed correctly.
When Outlook, Excel and Business Central sit on the same Microsoft estate, Copilot can connect collaboration and ERP context - provided licences and data access are set correctly.
Some AI features appear inside Business Central experiences; others require Microsoft 365 Copilot or specific agent entitlements. Crest separates base BC seats from Copilot add-ons in MYR quotations.
Related
FAQ
Not everything is included. Crest maps which AI experiences need Business Central seats only versus Microsoft 365 Copilot or agent add-ons.
Crest can arrange a discussion and demo path for Copilot and AI agents relevant to your licensing scope.
Often yes for cross-app productivity. Crest quotes Business Central and Microsoft 365 Copilot together when both are in scope.
Contact Crest for a live demo discussion and a Ringgit quote covering Business Central seats plus Copilot where required.